How long will it take to complete my order?
What are the terms of payment?
Companies requesting credit terms must fill out a credit application before any order can be processed. Please allow three business days for processing. A purchase order is required before any open account order can be processed.
Should any amount remain outstanding after its due date, interest shall run on said amount from the initial billing date at the rate of one percent (1%) per month (12% per annum) and shall accrue daily. In addition to the foregoing, the Customer shall pay any and all costs, fees, charges or expenses of every nature (including without limitation NGF Digital’s reasonable legal fees and litigation/arbitration fees and costs) incurred by NGF Digital in recovering any amounts owed to it by the Customer.
What is NGF Digital's return policy?
What is a 10% over or under run?
What are my available shipping options and how do I determine the costs?
Duplication and Replication FAQ
What is the difference between duplication and replication?
Should I choose duplication or replication?
How do I submit a master?
Do I need an Intellectual Property Rights agreement?
Do I need a Grant of Rights document?
What if my discs won't play?
What printing methods are available for my discs?
Dye Sublimation is a great solution for projects with smaller (0 – 2000 discs) quantities that still require high quality full color imprints. Through a ribbon transfer process discs are printed at 300dpi for photo quality imagery. There is no drying time required and the discs will not smudge, smear or peel off.
Thermal printing is a durable, professional imprint at a rock-bottom per-disc cost. While the resolution of thermal printing doesn’t offer the same level of detail as other methods, it is an excellent choice for text and line art on silver or white discs. Thermal printing also requires no dry time, and thermally printed images will not smear or peel off.
Which Printing Method Should I Choose?
What is the difference between spot colors and CMYK printing?
Spot color printing is typically used for jobs which require no full color imagery. When full color imagery is required the CMYK printing method must be used . CMYK is the same method that is used to print magazines and other full color brochures.
CMYK printing is a technique that uses the four process colors—cyan, magenta, yellow and black (CMYK)—in varying proportions to create thousands of colors. Color images are reproduced using a pattern of overlapping, different-sized-dots in the four process colors. While CMYK is capable of producing a broader range of color than spot colors, the resulting colors are less vibrant due to the fact they are mixed from the four base colors.
How do I submit artwork?
What types of art files and formats are best?