General Information

[accordion clicktoclose=true tag=h6] [accordion-item title=”How long will it take to complete my order?”]This depends on the complexity of your order. Because we print and duplicate orders in house, we can usually ship your order within a few days of receiving the master and artwork approval.[/accordion-item] [accordion-item title=”What are the terms of payment?”]NGF Digital accepts cash, check, money order, VISA, and MasterCard.

Companies requesting credit terms must fill out a credit application before any order can be processed. Please allow three business days for processing. A purchase order is required before any open account order can be processed.

Should any amount remain outstanding after its due date, interest shall run on said amount from the initial billing date at the rate of one percent (1%) per month (12% per annum) and shall accrue daily. In addition to the foregoing, the Customer shall pay any and all costs, fees, charges or expenses of every nature (including without limitation NGF Digital’s reasonable legal fees and litigation/arbitration fees and costs) incurred by NGF Digital in recovering any amounts owed to it by the Customer.[/accordion-item][accordion-item title=”What is NGF Digital’s return policy?”]A RMA must be obtained prior to shipping merchandise back to NGF Digital. Please call 1-800-625-8304 to get your RMA. Returns must be in brand new condition in the original packaging. All materials such as instructions, styrofoam inserts, plastic bags, and the original unfilled warranty card when applicable must be included for a full refund. Special order or custom printed items are non-refundable.[/accordion-item][accordion-item title=”What is a 10% over or under run?”]Depending on the number of units lost to quality control, your final total can vary slightly. Throughout the industry, it is customary for the client to be responsible for a 10% over or under run. This means that with most manufacturers, you can order 1,000 units – but the manufacturer can produce (and bill you for) an order of up to 1,100.[/accordion-item][accordion-item title=”What are my available shipping options and how do I determine the costs?”]Our primary shipping company is FedEx. We also use UPS, USPS, and many different LTL (truckline) shipping companies.  Due to the varying size and weight of all shipments, shipping estimates will be provided on request for each individual project or product.
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Duplication and Replication FAQ

[accordion clicktoclose=true tag=h6] [accordion-item title=”What is the difference between duplication and replication?”]Replicated discs (often referred to as pressed discs) are created by physically pressing your data into the surface of the disc during the molding process. Duplicated discs (often referred to as burned discs) encode your data onto the disc with a laser by burning microscopic holes into the dye layer of a recordable CD or DVD. Replicated discs are the standard for major commercial releases; however they take longer to produce typically. An advantage to duplicated discs is they can be produced much faster than replicated discs.  From a playback standpoint there is no difference in quality.  On occasion some older model CD and DVD players will not play duplicated media.  That is becoming less and less common as time wears on though.[/accordion-item][accordion-item title=”Should I choose duplication or replication?”]It depends on your application. Replication is most cost effective on orders of over 5,000 discs. Duplication is most cost effective on orders of fewer than 5,000 discs and can be significantly faster than replication on shorter runs.[/accordion-item][accordion-item title=”How do I submit a master?”]A physical master should be submitted for all jobs.  Send to NGF Digital, 149 Confederate Ave., Jasper, GA  30143.  NGF Digital can receive master content electronically in special cases.  If that is the case, we will send a check disc for approval prior to executing the project.  When NGF Digital authors the master disc the customer is responsible for all duplicated discs regardless of whether they perform as expected or not.[/accordion-item][accordion-item title=”Do I need an Intellectual Property Rights agreement?”]Yes, all projects require an Intellectual Property Rights (IPR) agreement.  The IPR states you/the customer are the intellectual property rights holder or have secured the proper licensing with permission to make copies of all the data contained on the CD or DVD. Any music or data that was not created by you/the customer for this project must be supported with the proper licensing documentation.  Click here to print an Intellectual Property Rights Agreement. To learn more about securing proper licensing visit www.harryfox.com.[/accordion-item][accordion-item title=”Do I need a Grant of Rights document?”]All duplication projects require Grant of Rights (GoR) documentation.  If we are only printing the discs no GoR is required.  An acceptable form of Grant of Rights documentation is a type written letter on company letterhead granting NGF Digital the rights to make multiple copies of a supplied master.  Proper Intellectual Property Rights documentation is also required along with the Grant of Rights documentation.[/accordion-item][accordion-item title=”What if my discs won’t play?”]We rely on the customer to supply a fully functional master for duplication or replication.  Our duplicators perform comparisons to make sure the copies we make match the supplied master.  In the event there is a problem when you receive you discs, we will make every effort to correct the problem right away. However, if the problem is determined to be the result of a bad master the customer will be held responsible for payment on all product produced. An NGF Digital account representative will be happy to answer any questions you may have about creating your own master.[/accordion-item][/accordion]

 

Printing FAQ

[accordion clicktoclose=true tag=h6] [accordion-item title=”What printing methods are available for my discs?”]Silkscreen printing is generally regarded as the best method of label printing. Our screenprinted discs are printed using Spot (PMS) colors or Full-Color CMYK Process.

Dye Sublimation is a great solution for projects with smaller (0 – 2000 discs) quantities that still require high quality full color imprints.  Through a ribbon transfer process discs are printed at 300dpi for photo quality imagery. There is no drying time required and the discs will not smudge, smear or peel off.

Thermal printing is a durable, professional imprint at a rock-bottom per-disc cost. While the resolution of thermal printing doesn’t offer the same level of detail as other methods, it is an excellent choice for text and line art on silver or white discs. Thermal printing also requires no dry time, and thermally printed images will not smear or peel off.[/accordion-item][accordion-item title=”Which Printing Method Should I Choose?”]There are a few factors to consider when deciding the best method of printing.  The primary factors are quantity, turnaround time and layout (colors on the disc). Generally speaking we recommend screen printing anything over 500 pieces.  That is the quickest and most cost effective method.  Sometimes the artwork will dictate that dye sublimation printing is the only method that will reproduce the intended detail accurately.  When quantities are low and the imprint is comprised of mostly text, thermal printing is the best solution.  If the artwork is available, send a copy to your sales representative for a recommendation of the best solution for your project’s needs. [/accordion-item][accordion-item title=”What is the difference between spot colors and CMYK printing?”]Spot color printing creates brighter, more vibrant results, but with a smaller color range. When printing in single (spot) colors, a single color ink (normally with a Pantone reference number) is applied to the disc. If there is just one color to be printed, there will be a single plate. If there are two colors, there will be two plates, and so on. The colors are layered onto the disc face one by one.

Spot color printing is typically used for jobs which require no full color imagery. When full color imagery is required the CMYK printing method must be used . CMYK is the same method that is used to print magazines and other full color brochures.

CMYK printing is a technique that uses the four process colors—cyan, magenta, yellow and black (CMYK)—in varying proportions to create thousands of colors. Color images are reproduced using a pattern of overlapping, different-sized-dots in the four process colors.  While CMYK is capable of producing a broader range of color than spot colors, the resulting colors are less vibrant due to the fact they are mixed from the four base colors.

[/accordion-item][accordion-item title=”How do I submit artwork?”]You can email art files(up to 5MB) to prepress@ngfdigital, upload files to our FTP site (up to 60MB) or send the art to us on a removable storage device such as a CD or USB thumb drive. Please be sure to notify your account representative when and how you submit artwork so that we can begin processing your order as soon as possible.[/accordion-item][accordion-item title=”What types of art files and formats are best?”]Vector art files generated from Adobe Illustrator or Corel Draw work best for spot color jobs.  Working in Adobe Illustrator you can save your artwork as a .ai file, .pdf file or .eps file.  Be sure to supply all link files and fonts.  Or embed image links and convert text to paths prior to sending.  If your artwork is four color process typically a JPG or EPS file works best.  Full color jobs that are silk screen printed require CMYK art files.  Full color jobs that are dye sublimation printed require RGB art files.  Due to the variances that occur when converting from one to the other, please submit your art files with the correct color configuration whenever possible.

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